Cancellation of Order
Share
We understand that plans can change, and we’re here to help! Please review our cancellation policy below:
Order Cancellations
-
Time Frame: You may cancel your order within 12 hours of placing it. After this period, the order will be processed and shipped, and we will be unable to cancel it.
-
How to Cancel: To cancel your order, please email us at office@mtum922.com or contact us through our store’s contact form with your order number and reason for cancellation.
-
Already Shipped Orders: Once your order has been shipped, we cannot cancel it. However, you may initiate a return once it is delivered (see our Return Policy for details).
Custom or Made-to-Order Items
Custom or personalized items cannot be canceled once the order is placed, as production begins immediately.
Refunds for Cancelled Orders
If your order is successfully canceled within the allowed time frame, you will receive a full refund to your original payment method within 3–5 business days. If you initiate the return of product after receiving, we will issue the refund after receiving and checking of the product with in 1 or 2 and make sure that product will not be used and in same condition and packaging as received otherwise we will not able to refund if product is used and not in same packaging as per receiving of product.